Frequently Asked Questions


How do I place an order?

Over the phone by calling us, place an order online, or pop in and order in store. You can also order online and collect in store, choose the pick up method, choose to pay online or pay in store.

Order online using our Categories department list or use the illustrations, click on the number on the illustration and add to your basket. If you already have an account with us, login, or create a new account or checkout as a guest. 

I used to shop on your old site but I can't login using my password on your new site.

Since the launch of our new site all passwords could not be saved and transferred. Your emails and address data were transferred. You can login with your email you used on the old site, click the forgot password link and you will get an email link to create a new password. You can then login again with your email and new password. Remember to check your address details and make any changes in your account. 

Is VAT added to International orders?

We do not add VAT to International orders. Prices will be displayed without tax once you add your delivery country. Taxes are paid by the customer when the parcel has arrived at customs in your country. 

Scooter Restorations are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Can I add or remove an item once I’ve placed an order?

Of course you can! We understand sometimes things get missed, contact us and we can add the items to your order. We will then send you an invoice to pay for any new items added to your order or take payment over the phone.

I have placed more than one order, will I get charged postage again?

If you have placed more than one order and we have not yet dispatched your first order we will combine the order and refund any extra postage you may have been charged when placing your second order.

Can I get help/advice regarding parts?

We are always happy to help. Contact us and we will find the answer you are looking for. 

How can I return an item 

Send your unwanted item(s) back in the original packaging with a reason for return/replace and we will sort the rest. Best thing to do is contact us with your reason for returning and we advise what to do next.

Do I have to pay for return postage

If your item is faulty or defective we will send you a prepaid label to return. Please email or WhatsApp us and remember to include your SRI number and any photos of the faulty item/s you want to return. If you have changed your mind or have ordered in error we are not responsible for any return postage.


What couriers do we use in the UK and Offshore Isles? 

All UK parcels are delivered using Royal Mail Tracked 24, Parcelforce & FedEx

We use Royal Mail Tracked parcels up to 20kg, and up to parcel size 64x46x46. Larger items will be sent with FedEx. We will always choose the most economical option and where possible refund any excess postage cost back to you.

Overseas parcels are sent using the most economical postage option from Royal Mail International Tracked, FedEx, DHL and ParcelForce. Postage will be estimated when ordering, and any excess postage costs we will be refunded back to you. Sometimes postage quotes can be higher than we first anticipated, we will contact you regarding this after we have packed your order and request any further postage costs before shipping the parcel.

How long will my order take to dispatch?

We always aim to dispatch your order on the same business day (Mon-Fri). Any orders placed after 4pm will be dispatched the following business day. If for any reason there is a delay, we will contact you. 

How long will it take to arrive?

Royal Mail 24 aims to deliver your parcel the next day, including Saturdays. FedEx aims to deliver on the next business day, FedEx do not deliver on Saturdays. We always aim to dispatch your order on the same day however our couriers cannot always guarantee next day delivery and sometimes there are delays.

My parcel hasn’t arrived in the time specified. 

Check your tracking information on your dispatch email. If you do not have a tracking number or you want to speak with us, please contact us and we will be happy to help. 

Royal Mail will not class a parcel missing within the first 15 working days from the dispatch date. Any duplicate parcels will not be sent within this time frame. Contact your local sorting office to see if they are holding it there before you make a claim for a missing parcel. 

Can I track my parcel?

All our parcels are sent using a tracked service. You will receive a tracking number once your order has been dispatched. If you have not received this, please email or call 0115 967 1405 and we will be happy to assist you. 

Royal Mail Tracking

FedEx Tracking

My parcel has arrived and I have an issue

Call or email us and we will be happy to help where possible. If you need to return an item we can offer tracked return labels to make things easier for you. We will always try to resolve any issues you may have as efficiently as possible.