What couriers do we use in the UK and Offshore Isles?
All UK parcels are delivered using Royal Mail Tracked 24, Parcelforce & FedEx.
Royal Mail Tracked parcels up to 20kg, and up to parcel size 64x46x46. Larger items will be sent with FedEx. We will always choose the most economical option and where possible refund any excess postage cost back to you.
Overseas parcels are sent using the most economical postage option from Royal Mail International Tracked, FedEx, DHL and ParcelForce. Postage will be estimated when ordering, and any excess postage costs will be refunded back to you. Sometimes postage quotes can be higher than we first anticipated, we will contact you regarding this after we have packed your order and request any further postage costs before shipping the parcel.
| Royal Mail Shipping Rate | 500g | 1kg | 2kg | 3kg | 5kg | 7kg | 10kg |
| USA | £11.40 | £13.40 | £18.50 | £31.50 | £39.00 | £48.00 | £66.45 |
| Canada | £10.60 | £12.90 | £17.40 | £30.00 | £38.00 | £47.25 | £68.40 |
| Australia | £12.60 | £15.10 | £21.10 | £39.45 | £44.00 | £54.70 | £75.95 |
| Vietnam, Hong Kong SAR, Singapore, Thailand | £13.00 | £15.70 | £21.05 | £28.55 | £31.60 | £37.20 | £45.15 |
| Indonesia, Japan, Malaysia, Philippines, Argentina, Colombia, New Zealand, Mexico | £13.00 | £15.70 | £21.05 | £35.60 | £41.25 | £54.25 | £78.99 |
| Rest of the World | £13.95 | £17.95 | £26.90 | £28.05 | £35.75 | £55.70 | £76.55 |
| Europe | |||||||
| Belgium, France, Germany, Netherlands | £7.95 | £9.25 | £10.60 | £14.85 | £16.75 | £18.45 | £23.30 |
| Finland | £11.99 | £13.90 | £17.70 | £20.55 | £23.20 | £25.70 | £35.50 |
| Cyprus, Denmark, Greece, Italy, Malta, Portugal, Spain | £11.10 | £12.10 | £14.05 | £20.52 | £23.20 | £25.70 | £36.99 |
| Ireland | £9.60 | £9.60 | £9.60 | £10.50 | £11.80 | £14.15 | £19.65 |
| Czechia, Lithuania, Sweden | £9.99 | £9.99 | £10.90 | £18.60 | £21.60 | £25.70 | £33.90 |
| Austria, Croatia, Estonia, Hungary, Poland, Slovakia, Slovenia, Switzerland | £9.70 | £11.40 | £14.70 | £18.10 | £19.70 | £23.30 | £25.95 |
| Rest of Europe | £12.15 | £14.20 | £18.15 | £28.05 | £35.75 | £55.70 | £76.55 |
| FedEx Europe & International Rates - Estimated - Rates based on volumetric weight | Up to 20kg | Upto 40 kg | Up to 70KG | |
| USA | £121.00 | £189.00 | £259.00 | |
| Canada | £62.00 | £87.00 | £103.00 | |
| Australia | £56.00 | £88.00 | £120.00 | |
| Vietnam, Hong Kong SAR, Singapore, Thailand | £54.31 | £87.02 | £119.76 | |
| Indonesia, Japan, Malaysia, Philippines, Argentina, Colombia, New Zealand, Mexico | £56.00 | £90.00 | £120.00 | |
| Rest of the World | £63.00 | £87.00 | £120.00 | |
| Europe | ||||
| Cyprus, Denmark, Greece, Italy, Malta, Portugal, Spain | £35.00 | £46.50 | £55.00 | |
| Belgium, France, Germany, Netherlands, Finland | £35.00 | £46.50 | £55.00 | |
| Ireland | £35.00 | £46.50 | £55.00 | |
| Czechia, Lithuania, Sweden | £35.00 | £46.50 | £55.00 | |
| Austria, Croatia, Estonia, Hungary, Poland, Slovakia, Slovenia, Switzerland | £57.30 | £81.90 | £114.60 | |
| Rest of Europe |
How long will my order take to dispatch?
We always aim to dispatch your order on the same business day (Mon-Fri). Any orders placed after 4pm will be dispatched the following business day. If for any reason there is a delay, we will contact you.
How long will it take to arrive?
Royal Mail 24 aims to deliver your parcel within 48 hours. FedEx aims to deliver on the next business day. We always aim to dispatch your order on the same day however our couriers cannot always guarantee next day delivery and sometimes there are delays.
My parcel hasn’t arrived in the time specified.
Check your tracking information on your dispatch email. If you do not have a tracking number or you want to speak with us, please contact us and we will be happy to help.
Royal Mail will not class a parcel missing within the first 15 working days from the dispatch date. Any duplicate parcels will not be sent within this time frame. Contact your local sorting office to see if they are holding it there before you make a claim for a missing parcel.
Tracking my parcel
All our parcels are sent using a tracked service. You will receive a tracking number once your order has been dispatched. If you have not received this, please email sales@scooterrestorations.com or call 0115 967 1405 and we will be happy to assist you.
My parcel has arrived and I have an issue
Call or email us and we will be happy to help where possible. If you need to return an item if it is faulty or defective we can offer tracked return labels to make things easier for you. We will always try to resolve any issues you may have as efficiently as possible.